Really? No I mean do you REALLY know what your NDIS Participant or Client is thinking?
When it comes to marketing your NDIS business, client retention is an integral part of being able to build and grow a successful and sustainable business, I certainly know it's the same for my clients and their clients.
Can you describe a day in the life of your client or NDIS participant? Do you know what keeps them or their carers up at night? Do you know their pain points that they are searching for answers to solve? You need to understand their life to serve their life.
Once you’re able to serve them and show them the rewards, making you their preferred NDIS service provider can bring them, and it’s worth their sanity… they won’t let you go.
Remind yourself frequently of why your clients choose you to be their provider, what they get from you and then continue to provide that for them and MORE.
So take the time to implement a high quality customer experience plan from the point of their very first enquiry to onboarding, and through your ongoing relationship.
Once your business can gain client and participant retention, growth can occur drastically.
Do you cringe at the thought of posting on social media to start building a community online or do you just not have the time to dedicate to posting quality content consistently? Save time and money and grab our social media Content Power Pack for NDIS Providers now for only $89 (you'll thank me later)